Shipping Policy
Online Shopping
Find hundreds of items available here www.zenhomegifts.com.au 24 hours a day, 7 days a week for your convenience.
Covid Update:
The health and safety of our employees and our customers our priority right now as we actively adhere to all government advice and mandates.
Please allow 3 business days for order processing and dispatch of all orders at this time.
We value your patience as we work as quickly as possible to gather and fulfill your order during these unprecedented times.
In-Store Shopping
Visit us in-store at https://zenhomegifts.com.au/about-us/
Zen Home Pentridge Shopping Centre
Shop T3 Pentridge 1,
Champ Street,
Coburg, VIC, 3058
Zen Home Kilmore Shopping Centre
Shop T2
109 Northern Hwy,
Kilmore, 3764
Other stores coming soon:
Zen Home Broadmeadows Shopping Centre
Zen Home use Australia Post Domestic Shipping
Zen Home uses Australia Post to deliver to most online purchases excluding large bulky items I.e Furniture and water features (which are quoted separately by our in-store teams).
When shipping to a business address please specify the business name in your purchase form. All orders must be signed for on delivery.
If you are not present when delivery takes place a postal card will be left and the parcel can be collected from the nearest post office at a later time.
Order Status and Tracking
After your order has been fulfilled, a confirmation email will be sent to the email address you provided at the time of purchase.
This email will provide you with an Australia Post tracking number.
You can track the shipping status of your order at https://auspost.com.au/mypost/track/#/search
Delivery Charges
All orders under $99 sent via Australia Post will incur a standard delivery fee of $14.95 (except for products that require Large & Heavy delivery fees).
Zen Home reserves the right to charge additional delivery fees for larger items and commercial orders. I.e. orders over 20kg+ and orders that are subject to cubing.
You will be contacted by one of our team members to be quoted delivery fees on these items accordingly.
Large & Heavy delivery fees
Products that require a Large & Heavy delivery fee are flagged at check out.
Delivery Lead Times
Our standard shipping is via Australia Post domestic shipping. Your order will be delivered in 3-6 working days from dispatch, depending on your shipping location.
Important Note: *We only ship orders within Australia, to Australian residential or business postal addresses.*
Zen Home will not be liable for any loss, damage, or injury you or any third party may suffer as a result of delivery.
Zen Home will not be liable for late delivery by Australia Post. A late delivery does not entitle you to cancel the purchase.
Zen Home’s obligations in relation to delivery cease when your order is collected by Australia Post for delivery to your order’s nominated delivery address.
Dispatch Lead Time
Most orders are processed within 1-2 business days and dispatched with 72 hours. Our current dispatch lead time is 7-14 Business Days to point of delivery.
Orders placed after 12pm Friday and over the weekend won’t be processed until Monday each week.
Christmas Timeframe
As we are subject to postal service timeframes, we recommend ordering before December 8th, to ensure delivery before Christmas.
Incorrect Product Arrival Or Damaged goods
If for some reason your product(s) arrived damaged, email us at zenhomegifts@gmail.com.
Please make sure you contact us within 7 days of accepting delivery if your order is received incorrect or damaged.
One of our team members will respond with 72hrs with a response.
Returns and Exchanges Policy
Faulty Products
Should your product be faulty you are entitled to a refund, repair, exchange, or credit note if the product you have purchased from www.zenhomegifts.com.au is faulty.
When there is a problem with a product that is not a major fault, Zen Home can apply discretion as to whether it is best to repair or replace the item or provide a store credit or refund to bring resolution to the matter.
Please email Zenhomegifts@gmail.com outlining the detail of the fault, product name, description, include image attached and invoice reference number in the email to aid us in best answering your fault matter.
Incorrect Delivery
Should you receive an incorrect product delivered to you, you will be entitled to an exchange of that product if it is not the same as the item depicted on Zenhomegifts.com.au.
Please email Zenhomegifts@gmail.com and state the product description, include image and invoice number in the email to best enable us to resolve your incorrectly delivered item.
Other
Should you have any other issues, concerns or general feedback you would like to express for either your purchased goods or your experiences shopping with us online or in-store we welcome hearing from you and value your time taken to supply this feedback to us.
Send us an email to Zenhomegifts@gmail.com.